Terms of service

These terms govern your use of Visakaro. By starting an application you agree to them.

Techkaro Private Limited is registered at B1/H3, Industrial Area, Block B, Mathura Road, Mohan Cooperative Industrial Estate, New South East Delhi, Delhi, 110044, India.

What we do

Visakaro is a visa facilitation service. We prepare, check and submit visa applications to the relevant immigration authority on your behalf. We are not a government body and we are not affiliated with any embassy, consulate or immigration department. We do not decide the outcome of any application.

What we charge

Every price is shown as two separate amounts before you pay:

• The government fee: set by the destination authority and passed through at cost. We never mark it up.
• Our service fee: what you pay us for preparing, checking, filing and guaranteeing the application.

Taxes are applied to the service fee only, as required by law. The total you see at checkout is the total you are charged.

What you are responsible for

• Giving accurate information and genuine documents. A visa refused because of incorrect information supplied by you is not eligible for a service fee refund.
• Holding a passport valid for the period the destination requires.
• Meeting the destination's entry conditions on arrival. A visa permits you to travel to a border; it does not guarantee entry.

Our on-time guarantee

Each visa carries a delivery date we commit to. The clock starts when your documents are complete and your payment has cleared, not when you begin the form. If we miss that date, your service fee is refunded automatically, and we continue working on the application.

Your account

You sign in with your mobile number and a one-time code instead of a password. Keep that number in your control: anyone able to receive codes on it can see the documents and applications in the account. Tell us immediately if you lose access to it. You must be at least 18 to hold an account. Applications for a minor may be filed from an adult's account by their parent or legal guardian.

Cancelling an application

You may cancel at any point before we file with the authority, and what comes back depends only on how far the application has travelled. The categories and amounts are set out in full in our refund policy. Once an application has been filed, the government fee has been spent and cannot be recovered by us or by you.

Acceptable use

You agree not to submit forged, altered or borrowed documents, to apply on behalf of someone without their knowledge, or to use the service to obtain a visa for a purpose you have misrepresented to us. We are required to refuse or withdraw from an application where we have reason to believe any of these apply, and we may do so without refunding the service fee where the work has already been done.

Third parties

Payments are processed by our payment gateway; we never see or store your full card details. Applications are filed through the destination authority's own systems. Each of these operates under its own terms, and delays or outages within them are outside our control, though the on-time guarantee above still applies to us regardless of why a date is missed.

Events outside our control

The guarantee does not apply where a date is missed because of something no one could plan around: an authority suspending a visa category, closing a mission, changing its requirements without notice, or a natural disaster, strike or government order preventing filing. Where that happens we will tell you promptly and refund in full anything not already paid to the authority.

Intellectual property

The site, its content and its software belong to Techkaro Private Limited. Your documents and personal data remain entirely yours. We hold them only to do the work you have asked for, on the terms set out in our privacy policy.

Limits of liability

Our liability is limited to the fees you paid us for the application concerned. We are not liable for travel costs, missed bookings, lost earnings or other consequential losses arising from a refusal or delay by an immigration authority. Nothing here limits liability that cannot be limited by law, including for fraud.

Changes to these terms

We may update these terms as the service changes. The terms that apply to your application are the ones published when you paid for it, so a later change can never alter what you already bought.

Complaints and disputes

Please raise anything that has gone wrong with support first, as most things are resolved the same day. If that does not settle it, our grievance officer is named on the contact page and will respond within 30 days.

Governing law

These terms are governed by the laws of India, and the courts at the seat of our registered office have exclusive jurisdiction over any dispute arising from them. If any part of these terms is found unenforceable, the rest continues to apply.