Frequently asked questions
Costs, documents, timelines, refusals and refunds — the questions travellers ask Visakaro most.
Costs
Is the price on the destination page the full price? Yes. It is the government fee plus our service fee plus 18% tax on the service fee. Nothing is added at checkout.
Do you mark up the government fee? No. It is passed through at cost and shown as its own line so you can check it against the authority's own published fee.
When am I charged? Once, when you submit the application. Not before.
Documents
What do I need? Always a passport and usually a photograph. Anything beyond that is specific to the destination and listed on its page before you start.
What file types can I upload? JPG, PNG, HEIC or PDF, up to 10MB each. You can photograph a document with your phone instead of uploading a file.
Do I have to re-upload my passport every time? No. A document scanned for one trip is kept in your account and offered for the next one.
How long do you keep them? 730 days — about 2 years — after which they are deleted. You can delete any document yourself at any time from your account.
Timelines
How long does it take? Each destination shows its own promised date before you apply. It varies from a same-day e-visa to several weeks for a consulate sticker.
What if I am flying very soon? Call us rather than emailing. Anything with a departure inside 72 hours is handled by phone, because an email in a queue is the one thing a deadline cannot absorb.
Refusals and refunds
What if my visa is refused? Your service fee is refunded in full. The government fee cannot be recovered once the application has been filed.
What if you miss the promised date? Your service fee comes back automatically, without you claiming it. See the on-time guarantee.
Can I cancel? Yes. Before we file, you are refunded in full. After we file, the government fee is already spent. See the refund policy.
Your account
Do I need a password? No. We send a one-time code to your phone or email. There is no password to forget or to leak.
Can I apply for my family together? Yes, up to 10 people on one application. Each traveller needs their own passport.
Still stuck?
- Email: support@visakaro.in
- Phone: +91 810 810 3126