Talk to a person

No ticket queue and no chatbot. Every message reaches somebody who can actually look at your application, and during working hours you will usually hear back within the hour.

Call us

Fastest for anything urgent: a flight this week, a document the authority has queried, or a visa that has not arrived.

+91 810 810 3126

Monday to Saturday, 9am to 7pm IST

Email us

Best when you need to attach something. Include your application reference if you have one and we can answer in a single reply.

support@visakaro.in

Replied to within one working day

Check your application

Status, documents and every update we have sent live in your account, usually faster than asking us.

Who to write to

These reach the right desk directly, which is quicker than the general address.

Billing and invoices: GST invoices, payment queries, refunds already agreed; accounts@visakaro.in
Sending documents: For anything too large to upload, or a format the form refuses; docs@visakaro.in
Partnerships: Agencies, corporate travel desks and embassy liaison; partners@visakaro.in
Working with us: Open roles and speculative applications; careers@visakaro.in

Talk to an expert

Ask about a refusal, a travel date that looks too tight, or which documents are genuinely needed. A real advisor answers, and everything stays in one conversation so you never have to explain it twice.

Advisors are offline. Leave your question and we will reply tomorrow, from 9:00 am.

Flying within 48 hours?

Registered office

Techkaro Private Limited B1/H3, Industrial Area, Block B, Mathura Road, Mohan Cooperative Industrial Estate, New South East Delhi, Delhi, 110044, India

This is a registered address for correspondence, not a walk-in office, so please call or email before visiting.

Grievance officer

If something has gone wrong and ordinary support has not resolved it, write to our grievance officer. We acknowledge within 48 hours and respond within 30 days, as required of an intermediary under the Information Technology (Intermediary Guidelines) Rules, 2021.

grievance@visakaro.in

Before you write in

The four things we are asked most, answered properly.

Where is my visa?: Every application shows its current stage in your account, and we email you at each change. If the guaranteed date has passed, the service fee refund is already on its way. You do not need to claim it.
Can you make my visa arrive faster?: Sometimes. Priority processing is offered inside the application when your travel date is too close for the standard guarantee, because that is the only situation where paying more buys you anything. If even that will not make the date, we say so instead of taking the money.
My application was refused. What now?: The decision belongs to the destination's authority and cannot be appealed by us. Where the refusal was not caused by something we got wrong, your service fee is refunded in full. The government fee is not, because the authority has already spent it assessing the application.
Can I get my documents deleted?: Yes, at any time, from your account. Anything you do not delete is removed automatically 730 days after your application closes.